ICSC John T. Riordan School for Retail Real Estate Professionals


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The ICSC/MECSC Schools for Professional Development (Levels 1 & 2) are 5-day programs as part of the requirements leading to an ICSC Certificate. The programs cover a comprehensive, concentrated, rigorous course taught by prominent shopping centre industry experts from the USA, Europe and the Middle East who serve as faculty. It is designed to ensure that participants will learn how to develop, lease, market and operate a shopping centre successfully. The two-level courses, scheduled over five days, provide powerful tools and information that can be applied immediately when participants return to their work. To encourage dynamic interaction amongst participants and between the faculty and participants, participants will complete small assignments in small group meetings, review materials, discuss business problems and solutions and exchange ideas. Disciplines include Management, Marketing and Leasing in Levels 1 & 2. Level 1 & Level 2 are held con-currently & attendees can only attend one level for the entire duration of the course. Participants will be taught the fundamentals of operating a shopping centre more effectively as well as learn how the essential components fit, the basic principles of the art and science of merchandising, the economics and the leasing strategies to effectively impact the income and retail productivity of their centre. The ICSC/MECSC John T. Riordan School for Retail Real Estate Professionals offer participants the finest learning experience and an unmatched exchange of industry experts and executives from around the region.

 

Who Should Attend

Ask Anyone. The Riordan School for Retail Real Estate Professionals is an unforgettable experience. You will learn from some of the best industry professionals how to sharpen your skills and advance your career for the future. Through class instructions and exercises combined with networking, you will equip yourself to succeed.

 

What are the benefits of attending?

• Tailor your experience by choosing a level of training based on your experience (Level I or II)
• Gain a solid foundation as you master and reinforce concepts
• Implement best practices immediately in your day-to-day work
• Become an expert at increasing value
• Build a strong network with other attendees within your same field of learning as well as across the retail real estate industry
• Receive a course binder and book that will become invaluable reference tools for years to come

 

Certificate of Participation

Certificate of Participation is awarded to attendees who attend and successfully complete the level. Those who have completed the full week-long Institute will receive their certificate on Thursday, 19 April 2018.










JTR School Level 1


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Who Should Attend

Level 1 is designed for individuals with less than three years of industry experience.

  • Shopping centre & retail managers, assistant managers and operations managers with three or less years of industry experience.
  • Individuals whose responsibilities are primarily in community centres or regional malls and who want to learn about other types of shopping centres and mixed-use developments.
  • Leasing & Marketing directors considering expanding their responsibilities.
  • Development officers, human resources directors, asset managers, investors, accountants and others in related disciplines, who are seeking general basic knowledge of shopping centre management.
  • Every shopping centre professional who needs practical techniques for developing strategies that work.
  • Retail real estate brokers and tenant representatives.
  • Asset managers or chief financial officers, who are seeking practical techniques for developing strategies that not only enhance income but also have long-term benefits.


Course Curriculum

SHOPPING CENTRES: A WORLDWIOD OVERVIEW An introduction to the history of shopping centres, types of centres around the world and the role and responsibilities of shopping centre managers, marketing directors and leasing specialists in increasing property value. Students will learn what today’s shopping centre management must know to succeed in today’s fast changing, competitive environment.
RETAILING BASICS & PRINCIPLES Understanding the retailing business is a critical element to succeeding in the shopping centre business. Here is where you’ll learn how retailing works right down to the formulas that determine how much a product can sell for and how many times that item has to sell or "turnover" in order for the store to pay its obligations to the landlord and still make a profit. Communication strategies between landlord and retailer are also discussed in full.
BASICS OF LEASING AND THE LEASE LANGUAGE A review of the leasing process and the shopping centre lease, explaining both the language and the importance of the various provisions in this complex contract that dictates the relationships among property owners and retail tenants. Specific subjects include lease terms, minimum rent and percentage rent, performance requirements, construction allowances, key money, common area maintenance (CAM) /service charges, and what is typically required in lease negotiations.
MARKET RESEARCH The role and techniques of marketing research are analyzed including best methods of obtaining primary and secondary research, understanding data and applying research in the strategic plan. Topics discussed include centre/competitive data, consumer data, market data, and benchmark tools and their applications.
OPERATIONS: MAINTENANCE, SECURITY AND RISK MANAGEMENT Cost control and minimizing risk are keys to increasing net operating income in both growing and mature shopping centre markets. Here’s where you’ll learn the basics of centre maintenance and what to look for when making crucial decisions on whether to repair or replace. An overview of insurance and risk management issues are also included along with a look at shopping centre security. Ways to develop and manage a security force; public relations tactics; assessing security and preparing a security manual are discussed in this essential course.
CENTRE MERCHANDISING AND TENANT MIX Before a centre is built and deals signed, there has to be a plan. This course will show you how to formulate a successful tenant mix through setting goals, accumulating research, determining market needs and fully understanding what it means to merchandise a centre. You’ll analyse the process from a new centre perspective as well as from a redevelopment view. Terminology; pre-planning techniques, retail classification analysis to determine needs; reasons to re-merchandise as well as future directions and trends for retailing and shopping centres will be discussed.
ACCOUNTING BUDGETS & LEASE ADMINISTRATION Learn the fundamental components of accounting and lease administration in the shopping centre industry with focus on determining minimum base rent and percentage or average rent. Pass-through costs such as common area maintenance, real estate taxes, insurance and utilities are discussed at length. Besides basic budgeting, alternative income sources and billing examples are revealed as well as a section dealing specifically with collections and defaults.
THE MARKETING PLAN An overview explaining the basic structure and format of the marketing plan as a tool to define and work towards specific goals. A typical five-step marketing plan is reviewed, emphasising marketing's role in maximizing centre value. Strategic plans will also be discussed to provide new ideas.
CONSUMER MARKETING: ADVERTISING, SALES PROMOTION, COMMUNITY AND PUBLIC RELATIONS This course focuses on promotion as the ultimate marketing tool. You’ll see how advertising working together with public relations, community relations and sales promotions can and does make a difference in influencing where people shop and what they buy when they get there. This course will also demonstrate the importance of media advertising and how it is purchased as a means to maximize consumer patronage.
SHOPPING CENTRE ANALYSIS A brief classroom discussion will focus on analysis of a major area shopping centre toured by the class. Discussion will include an analysis of the tenant mix, visual merchandising and temporary tenants, including RMU’s and kiosks as well as the centre’s physical layout and any market issues that may be determined.















JTR School Level 2


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Who Should Attend

Level 2 builds upon the material taught in the first level, geared for individuals with three or more years of industry experience seeking to achieve a higher level of excellence.

  • Seasoned shopping centre & retail managers, marketing directors or leasing agents considering the redevelopment or re-merchandising of a centre.
  • Corporate and regional management and marketing executives.
  • Representatives of advertising agencies, promotion companies, consultants and other purveyors of shopping centre marketing campaigns and services.
  • Brokers with three or more years of experience negotiating space as agents in shopping centres for owners or tenants.
  • Experienced retailers with substantial responsibility for overseeing the real estate function of the company or active in negotiating leases with landlord representatives.


Course Curriculum

USING MARKETING & REASEARCH IN THE LEASING PROCESS No successful leasing plan happens without thorough research before & expert marketing after. This course will show you how it all comes together. You’ll see where research, done properly, can determine not only what tenants to consider in a project but if the project even happens at all. Discover how the marketing plan is really the leasing professional’s best weapon in making critical decisions that can make or break a centre.
THE BUSINESS PLAN: CREATING MAXIMUM VALUE You'll better understand the many roles the business plan will play to maximize operational efficiencies, net operating income & enhance long term center value. The basic components of effective business planning will be discussed including leasing plan, marketing plan, capital plan & budget detail. Operational topics include supervision of contractors & in-house labor assigned to the physical plant (including maintenance & security); fiscal direction & control; other vital operational responsibilities such as specialty retail/permanent space leasing; relations with tenants, owners, lenders & community.
ADVANCE LEASING STRATEGIES You will take an in-depth look at the retail environment, which includes a discussion of the importance of leasing to a shopping centres fiscal soundness & a detailed examination of the multiple components of the lease document. This course emphasizes tenant mix & analyses how to devise leasing strategies to select & pursue tenants that maximize the centres total productivity. Specific subjects include negotiation strategies; isolating redevelopment opportunities; & structuring a deal. Above all, you’ll discover the dynamics of negotiating a lease that’s a winning proposition for both landlord & retailer.
ADVANCED MARKETING & OTHER STRATEGIC PLANNING FOR OPTIMUM PRODUCTIVITY Learn more about the types of marketing actions that provide the most cost- effective & efficient results affecting financial performance of shopping centres. Discussion is focused on selling the property as a product, implementing the marketing plan, & integrating marketing into the management & leasing disciplines. The course concentrates in-depth on new innovations in marketing, specifically tourist & sponsorship driven initiatives that are driving both customers & producing owner revenue at centres all over the world. You’ll also receive tips on assessing marketing success by analysing key components of the operating statement.
DESIGN: THE CENTRE & RETAILER The principal elements of centre & store design are examined, with emphasis on ways to enhance the aesthetic attraction of the shopping environment. Topics include signage, floor plans, lighting, entrances, displays, vacant spaces, temporary tenants, & point of purchase advertising.
REDEVELOPEMENT & REFURBISHMENT PRIORITIES & TECHNIQUES Will your centre require a complete redevelopment of the property or a refurbishment to brighten the look of your centre and increase traffic to it? These significant aspects of the shopping centre industry are crucial for long term growth and to recoup the financial investment for the ownership and development team. This class examines trends in redevelopment & refurbishment; what do customers want & need to see in today’s modern centres; how to perform a realistic & complete property analysis; what are various design trends & elements you must evaluate in order to prepare the redevelopment plan; what anchors & traffic generators do centres need today to remain competitive; & how to calculate the income potential & the risk/return analysis necessary to justify a redevelopment or a refurbishment.
SPONSORSHIP AND ALTERNATIVE REVENUE Actual case studies highlight this focused course on revenue generation through sponsorship and budget maximization through partnerships. The difference is crucial. You’ll discuss the pure form of sponsorship, where money is paid to the property owner in exchange for product exposure. You’ll learn the do’s and don’ts of proposal preparation and how to properly value your property’s worth to a sponsor. You’ll see what’s working. And you’ll see what isn’t. Also, learn the delicate balancing act of partnership marketing, where a mutual benefit is derived by both property and third party, without direct financial consideration.
SHOPPING CENTRE FINANCE Master the concepts of shopping centre value; time value of money; net operating income; capitalization rates; cost of working capital; & internal rate of return & payback of lease deals (particularly those with substantial capital requirements). The emphasis of this course is on return on investments, increasing funds from operations (FFO) & shopping centre valuation. Tools covered include monthly financial statements, proformas, annual budgets & forecasts. A major theme is how time complicates basic assumptions about future conditions & value.
THE TEAM APPROACH TO ASSET MANAGEMENT See how leasing, specialty leasing, marketing & property management teams can work together to increase productivity. Strategies, collaborative & cooperative methods are reviewed to focus discussion on relationships among owners/developers, management, tenants, lenders & customers. You will participate in exciting workshops that review effective teamwork techniques employed to improve a centres competitive position and enhance its net operating income, resulting in increased value.
REDEVELOPEMENT ANALYSIS You’ll have the opportunity to take a real world shopping centre scenario & plan a redevelopment project. You will visit a local property with a worksheet that you will complete onsite to help you analyse re-development opportunities as a learning exercise. This interactive class allows you the creativity to take a property and make it better within the confines of market and budget limitations.







Advance Retail Delivery Workshop


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Retail Delivery or Tenant Coordination is essential for the successful grand opening of retail development with many retailers. However, retail delivery professionals continue to add value for commercial property owners long beyond opening day activities and are invaluable members of an asset management team especially in competitive marketplaces.

This interactive workshop is designed for commercial real estate professionals interested in adding value to their portfolios through enhanced and on-going retail delivery activities. Retail delivery professionals, asset managers, property managers and owners and investors will all benefit from open discussion and interactive activities throughout the day.



Attendees will be able to:

  • Distinguish differences in retail delivery management strategies for new properties versus open and operating ones.
  • Strategically plan and implement a program tailored to specific corporate or client needs.
  • Engage in interactive discussion and activities that encourage participants to share expertise.
  • Identify significant new industry trends and the impact on retail and how to use tenant delivery programs to successfully compete in a competitive marketplace.

Program Registration


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Level 1 & 2 are held concurrently; attendees can only attend one level. Please choose only one program.


Who Should Attend

  • Shopping centre & retail managers, assistant managers and operations managers with three or less years of industry experience.
  • Individuals whose responsibilities are primarily in community centres or regional malls and who want to learn about other types of shopping centres and mixed-use developments.
  • Leasing & Marketing directors considering expanding their responsibilities.
  • Development officers, human resources directors, asset managers, investors, accountants and others in related disciplines, who are seeking general basic knowledge of shopping centre management.
  • Every shopping centre professional who needs practical techniques for developing strategies that work.
  • Retail real estate brokers and tenant representatives.
  • Asset managers or chief financial officers, who are seeking practical techniques for developing strategies that not only enhance income but also have long-term benefits.


Registration Fees

PROGRAMS Early Bird Rate (On or Before March 1, 2018) Regular Rate (After March 1, 2018)
MECSC MEMBERS AED 7,000 (USD 1,905) AED 7,800 (USD 2,125)
NON-MECSC MEMBERS AED 9,000 USD 2,449 AED 9,800 USD 2,670



*MECSC & ICSC Annual Membership Fee is AED 735 (USD 200)






Cancellation Policy

We regret to inform you that for cancellations, no refunds are possible.



Visas

Participants requiring visas are advised to apply for visas well in advance. MECSC will not take any responsibility on issuance of visas. Cancellations received due to participants’ inability to get visas will be treated as per the standard cancellation policy applicable, without any exemption.



Team Discount

We recognise the value of learning in teams. We offer a discount of AED 367 (US$100) per delegate off the applicable registration fee when two or more delegates register at the same time from the same organisation and from the same billing source. 



Questions?

Please contact Lea Venezuela at +971 4 359 7909 or email lea@mecsc.org




Scholarship Benefits


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ICSC Foundation

The ICSC Foundation will offer 16 John T. Riordan Professional Education Scholarships to attend the John T. Riordan School for Retail Real Estate Professionals at no cost. Recipients will also receive an all-expenses paid trip to RECon to be recognized in front of their peers at an award ceremony. The scholarship covers airfare, hotel accommodations, enrollment fees, textbooks and workbooks.



Scholarship Benefits

  • Industry-wide recognition
  • Attendance at the Riordan School and RECon
  • A network of valuable international contacts
  • One step closer to professional certification

Apply if you are new to retail real estate or looking to expand your knowledge of management, marketing, leasing, or development, design and construction. Ideal candidates are those who can demonstrate professional excellence, leadership ability and involvement in the industry. For more information, visit www.icscfoundation.org



What you will need to apply:

  • A completed scholarship application (Click here)
  • A current resume
  • Two recommendation forms
  • ICSC Membership







MECSC Custom Education Program


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Our team at the MECSC with the support of the ICSC Education Team in New York are able to custom create specific education programs. Whether you require more focus on Property Management, Leasing, Marketing or Finance we can assist you with your organization for delivery of your training needs. We can host these education programs in your offices or in offsite venues. Middle East Council of Shopping Centres is continually proven to be an industry leader.

Capabilities



GLA Management One Day Education Program Kuwait – September 2016

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The objective of the 1-day training is to provide an overall idea on the Marketing Plan, Advance Leasing Strategies, Asset Management covering the following:

  • The Shopping Centre Asset and Managing the asset – an overview, how it adds value and what roles various departments such as marketing, leasing, operation have to play.
  • The Merchandising Mix – the engine of business, leasing, leasing strategies and plans.
  • The Shopper Experience and its Importance. The role of marketing, customer service and specialty leasing play. How strategies and plans are developed.
  • Operation – The show starts every morning and the critical role operations play in making sure that the plan is executed flawlessly; operations, maintenance, security etc.
  • The future of our business and the challenges we can expect to face and the expectations from Shopping Centre Professionals.



Mentorship, Planning and Goal Setting Program for Nakheel Properties UAE – March 2017

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This is an initial mentorship relative to planning to goal setting with the renewal of the past year for the students’ 2016 goals, objectives, deliverables and results. Below are the deliverables by MECSC Team:

  • Provide a baseline of information about each discipline Marketing, Leasing, Property Management, Customer Service to all seven (7) students.
  • Establish personal and professional goals for each of the students and all goals are linked to each of the disciplines: Marketing, Leasing, Property Management, Customer Service and Mentorship.
  • All corporate goals will be tied to the broader mandate for Nakheel.
  • Provide input and advisory to the students with non-Nakheel related examples. Advise and input based on history and experience of the instructors.
  • Establish and launch a formal mentorship program for each of the students.






Italian Study Tour


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 Mall NameLocationGLA (Sqm)Unit No.Key Brands
Day 1 Il Centro Via Giuseppe Eugenio Luraghi, 11, 20020 Arese 93,000 200 Zara, Mango, Primark
Oriocenter Shopping Center Via Portico, 71 - Orio al Serio 75,204 191 Mediaworld, Zara, Pellizzari, Apple, Hollister, Mango
Day 2 Freccia Rossa Viale Italia, 31 Brescia 29,456 112 Zara, Supermedia, Mondadori Megastore, Virgin Active
Elnos Shopping Via Luigi Einaudi, 5 Roncadelle 90,000 145 Ikea, Primark, Euronics, Zara, Pellizzari, Superdry
Adigeo Via delle Nazioni Verona 46,750 130 Hypermarket, Zara, Primark, Mediaworld, Pittarosso
Day 3 Serravalle Disigner Outlet Via Della Moda 1, Serravalle Scrivia 50,500 220 Prada, Gucci, Burberry, Armani, Missoni, Dolce e Gabbana
Scalo Milano City Style Locate Triulzi 30,000 130 B&B Italia, Cassina, Poltrona Frau, Scavolini, Baldinini, Barbonese

 

 

Route


FromToTravelTimeDistance
Il Centro Oriocenter Shopping Center Via A4 44 mins 60. 7 km
Oriocenter Shopping Center Freccia Rossa Via A4 60 mins 51.6 km
Freccia Rossa Elnos Shopping Via Dalmazia 7 mins 4.6 km
Elnos Shopping Adigeo Via A4 41 mins 68.4 km
Adigeo Serravalle Disigner Outlet Via A21 2 hrs 19mins 236 km
Serravalle Disigner Outlet Scalo Milano City Style Via A7 57 Mins 93.0 km












MECSC Custom Education Program






From the first ideas exchanged between our founders almost 60 years ago to the innovative courses offered through the University of Shopping Centres, learning has defined ICSC. The vigorous exchange of ideas and expertise that permeate our work has created a culture of learning that advances careers, and the industry for the benefit of all.

Expanding the educational offerings locally, regionally, nationally and globally is an ongoing priority for the association. ICSC delivers more targeted educational programs for our retail real estate members across a full range of specialties. Learn and grow more.



Why should I get Certified?

ICSC Professional Certifications provide global recognition to retail real estate professionals. Validate your industry knowledge and experience through proven commitment to continuous learning and career development.

Certified Shopping Center Manager (CSM)


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CSC established the CSM (Certified Shopping Center Manager) credential in 1964 to advance high professional standards in shopping center management worldwide. Candidates for the CSM designation should demonstrate at least four years of qualified work experience obtained within the last 6 years, which includes center maintenance, leasing negotiations or administration, retailing, merchandising, marketing or promotion, community relations, financing, purchasing insurance, security and law. CSM certification is achieved through mastery of a body of knowledge, completion of the eligibility requirements, passage of a rigorous 100-question examination, and commitment to a code of professional ethics. Through the ICSC, an elite group of shopping center and retail real estate managers enjoys unparalleled opportunities for industry-wide recognition, involvement and credibility.

 

Exam Outline

 




Certified Marketing Director (CMD)


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CSC established the CMD (Certified Marketing Director) credential in 1971 to advance high professional standards in shopping center marketing worldwide. Candidates for the CMD designation demonstrate at least four years of qualified work experience within the last six years, which includes center marketing, research, marketing plan implementation, public and community relations, advertising, and media buying. CMD certification is achieved through mastery of a body of knowledge, completion of the eligibility requirements, passage of a rigorous half-day written examination, and commitment to a code of professional ethics. Through the ICSC, an elite group of shopping center marketing professionals enjoys unparalleled opportunities for industry involvement and industry-wide recognition.

Successful CMD candidates are actively engaged in shopping center and retail real estate marketing, research, public and community relations, advertising, traditional media and digital media functions. Marketing directors with a broad knowledge of marketing principles who have the ability to apply those principles to effectively market all types of shopping centers and retailers are encouraged to apply. Retail real estate professionals who oversee the marketing functions for a single shopping center or tenant as well as corporate or regional professionals who oversee the marketing function of one or more shopping centers or tenants are also encouraged to apply.

 

Exam Outline

 




Certified Leasing Specialist (CLS)


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ICSC established the (Certified Leasing Specialist) credential in 1994 to advance professional standards in shopping center leasing worldwide. Candidates for the CLS designation demonstrate at least four years of qualified work experience within the last six years which includes long-term or short-term leasing and must be or have been active in a position with substantial responsibility for leasing shopping centers/retail real estate as an employee representative or agent of an owner and/or tenant. CLS certification is achieved through mastery of a body of knowledge, completion of the eligibility requirements, passage of a rigorous half-day written examination, and commitment to a code of professional ethics. Through the ICSC, an elite group of shopping center leasing professionals enjoys unparalleled opportunities for industry involvement and industry-wide recognition.

Successful CLS candidates are actively engaged in tenant management, trade area analysis, lease negotiation, specialty leasing, financing and retailing. Leasing specialists with a broad knowledge of revenue generation principles who have the ability to apply those principles to effectively lease all types of shopping centers are encouraged to apply. Retail real estate professionals who oversee the leasing functions for a single shopping center or tenant as well as corporate or regional professionals who oversee the leasing function of one or more shopping centers or tenants are also encouraged to apply.

 

Exam Outline

 




Certified Development, Design and Construction Professional (CDP)


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ICSC established the CDP (Certified Development, Design and Construction Professional) credential in 2007 to advance high professional standards in shopping center development, design and construction worldwide. Candidates for the CDP designation demonstrate at least five years of qualified work experience within the last six years, including shopping center and retail real estate development, design and/or construction of shopping centers as an owner representative. Development managers, project managers, tenant coordinators, architects, engineers, general contractors, construction managers, facilities managers, retail store planners and retail construction managers are encouraged to apply. CDP certification is achieved through mastery of a body of knowledge, completion of the eligibility requirements, passage of a rigorous half-day written examination, and commitment to a code of professional ethics. Through the ICSC, an elite group of shopping center development, design and construction professionals enjoys unparalleled opportunities for industry-wide recognition, involvement and credibility.

 

Exam Outline

 




Certified Retail Property Executive (CRX)


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The evolving nature of the industry including game-changers like plateauing of new development, capital flows, globalization of retail, socio-economic shifts and more have fundamentally changed what it means to be a successful industry executive. ICSC introduced the Certified Retail Property Executive (CRX) credential in response to this critical paradigm shift. The CRX defines the responsibility and capabilities of a professional engaging in retail property executive leadership positions including expertise in asset management, development, redevelopment, finance, accounting, leasing, revenue generation, retailing, marketing, communications, legal, compliance, property and facilities. In addition, it lays the groundwork to meet the growing business demands related to the retail real estate industry and emphasizes the importance of leadership skills and best practices.

Eligible CRX candidates have a minimum of 8 years of qualifying industry experience obtained within the last 15 years, are dedicated to advancing professionalism and support the highest industry standards worldwide. We encourage qualified managers, directors, vice presidents, officers and allied professionals to apply.

 

Exam Outline

 




Specialty Leasing Designation (SLD)



About

CSC acquired the Specialty Leasing Designation (SLD) credential in 2014, having been initially developed by Pinnacle Publish Group in 2011, to serve retail property specialty leasing professionals at the center levels who have mastered through foundational training basic skills and global best practices in their specialty

 

Qualifications

Candidates for the SLD designation either complete a mandatory 15-module course of study or demonstrate at least eight years of qualifying work experience in center specialty leasing. SLD designation is then achieved through completion of eligibility requirements and passage of a computer-based examination, developed according to strict psychometric standards.

 

Body of Knowledge

Successful SLD candidates must master a body of knowledge that represents the full scope of the practice as taught in the SLD curriculum. The composition of the one-of-a-kind education SLD curriculum is guided by extensive industry research into the knowledge, skills and experience needed for a specialty leasing professional to succeed in their role and contribute to the center’s bottom line. The SLD Advisory Committee (a sub-committee of the CLS Admissions & Governing Committee) reviewed and approved the content resulting in the identification of eight essential competency areas (organized into 15 modules for online classroom delivery).


Domain 1 Sales and Merchandising for the Common Area
Domain 2 Sponsorship, Advertising & Ancillary Income
Domain 3 Legal Terminology and Documentation
Domain 4 Retailer Financials
Domain 5 Marketing Opportunities and Tactics
Domain 6 Deal Making Structures and Tactics
Domain 7 Visual Merchandising & RMU Design
Domain 8 Negotiation and Sales Skills



To enroll in the online courses, contact us at certification@icsc.org.

Entry level candidates who choose to complete the Specialty Leasing curriculum, must forward their certificate of completion to certification@icsc.org at which time they will be provided a code to complete the online exam application for a reduced fee of $95.

Seasoned industry professionals who can demonstrate at least 8 years of specialty leasing experience obtained within the last 10 years, and do not intend to complete the courses, may complete an online application for review by clicking the Application Center button at the top of this page.

Limited SLD courses are available during RECon.

 

SLD Policies, Fees and Procedures

SLD Program Course Completion and Exam Dates

SLD courses and exams are administered on a rolling basis. The courses must be completed within six (6) months of registration. Courses may be completed online or in person (when available). Exams are only administered online. Testing eligibility is valid for one month after course completion. Applicants may test at their convenience once eligibility has been approved. Upon approval, candidates receive instructions and information to access the exam. Although candidates receive pass/ fail information upon exam completion, designations are officially processed three times a year (April, July, and November).


Application Fees

Option 1 : Entry Level Members Non-Members
SLD Education Bundle $1095 $1495
Exam Fee $95 $195
Total $1190 $1690
Option 2 : Based on eligibility Members Non-Members
Eligibility Fee $95 $195
Exam Fee $395 $795
Total $490 $990



The initial application fee is composed of two parts: The processing fee for a candidate application is $95 for ICSC members ($195 for non-members). The SLD program fees are non-refundable or transferable. Both the application and exam registration fee must be submitted with the application. Applicants who purchase the education bundle receive a significant discount on the exam fee. Submissions without payment cannot be processed.

 

Switch Exam Windows

If necessary, a candidate’s Exam Window may be changed to another eligible window when requested no less than 15 days before the original examination window.

15+ days before window: $50 change fee will apply

0-14 days before window: Changes cannot be processed

 

Cancellations

Once any portion of the courses has been accessed, no refunds will be allowed. The SLD program fees are non-refundable or transferable.

 

Testing Regulations

Failure to follow testing regulations can prevent you from testing and will forfeit your appointment and exam fee.

  1. The name on your ID must match your name on file with ICSC under which you applied for your designation.
  2. You are prohibited from communicating, publishing, reproducing, or transmitting any part of your test, in any form or by any means, verbal or written, for any purpose.
  3. You must not talk to other candidates or refer to their testing materials, or written notes during your testing session.
  4. You must not use written notes, published materials, or other testing aids.
  5. You are allowed to use soft ear plugs during your session.
  6. With the exception of an approved calculator, you must not use any unauthorized items during your testing session. Such items include but are not limited to: notebooks, pagers, watches, cellular telephones, recording devices, and photographic equipment.
  7. You may use scratch paper during your session, however, such materials must be destroyed at the end of your test.
  8. There are no breaks allowed during your exam.
  9. You must conduct yourself in an ethical manner at all times during your exam to protect the integrity of the test.

 

Scoring

In most cases, candidates will receive immediate results upon submitting their test online. In any case, ICSC will not report the number of questions answered correctly or the overall percentage of questions answered correctly. Successful candidates do not receive their score, but are simply notified that they have passed the exam. Unsuccessful candidates are provided with a diagnostic score report that includes their score and a performance indicator for each content area of the examination. The score report is designed to help unsuccessful candidates understand their performance and target areas for further study before they retest.

ICSC does not provide raw scores or publish a passing raw score (or required percentage of question) for its exams. ICSC maintains a pool of questions that can be used to generate many different forms of the examinations. For security reasons, the examination forms are updated on a regular basis. If multiple forms are in use concurrently, candidates are randomly assigned to a form. Forms are carefully constructed by Prometric in order to minimize variations in difficulty from one form to another. ICSC works with Prometric to use statistical data to evaluate the difficulty of each form and takes slight variations in difficulty based on the particular combination of questions selected into account when the passing score for each form is set. Because questions differ from form to form, and difficulty level may vary slightly, the raw score needed to pass will also vary slightly from form to form. The raw passing score for each form is established by the Admissions & Governing Committee using a Prometric criterion-referenced cut-score study or by Prometric through equating.

Exam Preparation


ICSC offers a variety of study aids to candidates looking for a personal study plan based on their own level of experience and areas of expertise. The choice for how best to prepare for the exam is up to you. Our Certification examinations are designed solely as an assessment and are not structured or intended as part of the educational processes necessary to master the body of knowledge being tested.

Content Outline (click for more details)

Looking for help structuring your personal study plan? Exam specification blueprints provide you with a guiding framework which lists each subject matter domain and the corresponding knowledge areas you will be tested on.

 

School for Professional Development (click for more details)

Looking for help structuring your personal study plan? Exam specification blueprints provide you with a guiding framework which lists each subject matter domain and the corresponding knowledge areas you will be tested on.

 

Knowledge Assessments & Practical Tests (click for more details)

Looking for help structuring your personal study plan? Exam specification blueprints provide you with a guiding framework which lists each subject matter domain and the corresponding knowledge areas you will be tested on.

 

Certification Review Courses (click for more details)

ICSC has developed concentrated exam prep courses which review certain domains within each exam's respective specifications. Course recordings are available for purchase by contacting certification@icsc.org.

 

Shopping Centre Study Series (click for more details)

ICSC has developed concentrated exam prep courses which review certain domains within each exam's respective specifications. Course recordings are available for purchase by contacting certification@icsc.org.

 

Online Learning Program (click for more details)

Convenient, anytime access to professional development; mobile-friendly, self-directed courses and monthly webinars (free to members!) that highlight important trends and concepts.

 

Publications and Textbooks (click for more details)

While there is no single publication specifically tailored to our certification exams, there are several options across knowledge domains available to help augment your study.

Fees and Deadline


ICSC accepts online applications on a rolling basis, year round. In addition to basic demographic information, applicants must provide employment history for the past six years, position descriptions, supervisor contacts and the names of at least two industry references. ICSC certifications are accessible to all qualified professionals in the retail real estate industry regardless of ICSC membership status. However, ICSC member benefits include a significant discount off the standard fee.

 

Confidentiality

ICSC maintains policies and procedures with regards to day-to-day business practices to ensure that confidential information received by and entrusted to ICSC for the purposes of certification is not disclosed inappropriately. In order to protect the confidentiality of candidates, written authorization is required before information regarding an individual's status is released or discussed with a third party.

 

Exam Dates

All exams are administered by appointment during approved testing windows. Applicants must select an exam window at the time of application. Upon approval, candidates receive instructions to schedule an appointment on a date and time that fits their schedule. Appointments are available on a first-come, first served basis so apply early.

Appointment WindowApplication Dealine
March 4-12, 2017 February 4, 2017
June 17-25, 2017 May 13, 2017
October 7-15, 2017 September 9, 2017

 

Reschedule an Appointment

Within the same window, you may reschedule the date of your exam appointment. In addition to notifying ICSC (certification@icsc.org), candidates must contact Prometric directly (www.prometric.com/icsc). The following rescheduling policy and fees will apply:

30 days or more before appointment No fee, unlimited changes
5-29 days before appointment $50 per change (payable to Prometric)
Less than 5 days before appointment Changes cannot be processed

 

Switch Exam Windows

If necessary, a candidate’s Exam Window may be changed to another eligible window when requested no less than 15 days before the original examination window.

15+ days before appointment $50 change fee will apply
0-14 days before appointment Changes cannot be processed

 

Cancellations

Cancelling an appointment with Prometric will not cancel your exam with ICSC. Cancellation requests must be submitted in writing to ICSC (certification@icsc.org) no less than 30 days prior to registered test window. Upon approval, a refund of the exam registration fee, less $50 administrative fee, will be processed.

Policies and Procedures


ICSC retains the services of industry leader Prometric to develop and deliver our certification exams. Prometric follows the industry standards for educational and psychological testing, which includes test quality and fairness. Through Prometric, all of our activities are performed in accordance with the Standards for Educational and Psychological Testing jointly published by the American Psychological Association, the American Educational Research Association, and the National Council on Measurement in Education. ICSC follows these standards and best practices to ensure our exams are valid, reliable and fair.

 

Application Fees

The initial application fee is composed of two parts: The processing fee for a candidate application is $95 for ICSC members ($195 for non-members) which is non-refundable. In addition, the fee for each exam registration/appointment is $395 for ICSC members ($795 for non-members.) The exam fee is fully refundable if candidate is found to be ineligible. Both the application and exam registration fee must be submitted with the application. Submissions without payment cannot be processed.

 

Reschedule an Appointment

Within the same window, you may reschedule the date of your exam appointment. In addition to notifying ICSC (certification@icsc.org), candidates must contact Prometric directly (www.prometric.com/icsc). The following rescheduling policy and fees will apply:

30 days or more before appointment No fee, unlimited changes
5-29 days before appointment $50 per change (payable to Prometric)
Less than 5 days before appointment Changes cannot be processed

 

Switch Exam Windows

If necessary, a candidate’s Exam Window may be changed to another eligible window when requested no less than 15 days before the original examination window.

15+ days before appointment $50 change fee will apply
0-14 days before appointment Changes cannot be processed

 

Cancellations

Cancelling an appointment with Prometric will not cancel your exam with ICSC. Cancellation requests must be submitted in writing to ICSC (certification@icsc.org) no less than 30 days prior to registered test window. Upon approval, a refund of the exam registration fee, less $50 administrative fee, will be processed.

 

Testing Center Regulations

Failure to follow center regulations can prevent you from testing and will forfeit your appointment and exam fee.

  1. Plan to arrive 30 minutes before your scheduled appointment time. You may have to forfeit your appointment if you arrive more than 15 minutes late.
  2. You will be continuously monitored by video, physical walk-throughs and the observation window during your test. All testing sessions are video and audio recorded.
  3. You must present valid (unexpired) and acceptable ID(s) in order to take your test. Acceptable IDs are original, non-expired (valid), photo-bearing, signature-bearing, and government-issued. If the primary ID presented does not have or require a signature, the authorized testing center will request a second ID that does contain a signature. The signature ID must also have the examinees name pre-printed
  4. The name on your ID must match your name on file with ICSC under which you applied for certification and scheduled your exam appointment.
  5. You are required to sign out on the test center roster each time you leave the test room. You must also sign back in and show your ID to the Test Center Administrator (TCA) in order to be re-admitted to the test room.
  6. You are prohibited from communicating, publishing, reproducing, or transmitting any part of your test, in any form or by any means, verbal or written, for any purpose.
  7. You must not talk to other candidates or refer to their screens, testing materials, or written notes in the test room.
  8. You must not use written notes, published materials, or other testing aids.
  9. You are allowed to bring soft ear plugs or center-supplied tissues in the test room.
  10. Any clothing or jewelry items allowed to be worn in the test room must remain on your person at all times. Removed clothing or jewelry items must be stored in your locker.
  11. With the exception of an approved calculator, you must not bring any personal/unauthorized items into the testing room. Such items include but are not limited to: outerwear, hats, food, drinks, purses, briefcases, notebooks, pagers, watches, cellular telephones, recording devices, and photographic equipment. Lockers will be provided for personal belongings.
  12. Weapons are not allowed at any Prometric Testing Center. You will be asked to empty and turn your pockets inside out prior to every entry into the test room to confirm that you have no prohibited items. You will be scanned with a metal detector wand prior to every entry into the test room. If you refuse, you cannot test.
  13. Scratch paper will be provided upon request at the testing center. You must return all materials issued to you by the TCA at the end of your test.
  14. You will receive one 15 minute break during your exam. The TCA can inform you what is specifically permitted during these breaks.
  15. You must conduct yourself in a civil manner at all times when on the premises of the testing center. Exhibiting abusive behavior towards the TCA, or any other staff member of the test center, may result in criminal prosecution.
  16. To protect the privacy of all testers, the TCA can neither confirm nor deny if any particular individual is present or scheduled at the test center.
  17. Persons not scheduled to take a test are not permitted to wait in the test center.

 

Scoring

In most cases, candidates will receive immediate results at the testing center but this is not guaranteed. In any case, ICSC will not report the number of questions answered correctly or the overall percentage of questions answered correctly. Successful candidates do not receive their score, but are simply notified that they have passed the exam. Unsuccessful candidates are provided with a diagnostic score reports that include their score and a performance indicator for each content area of the examination. The score report is designed to help unsuccessful candidates understand their performance and target areas for further study before they retest.

Only scaled scores will be reported to candidates. ICSC does not provide raw scores or publish a passing raw score (or required percentage of question) for its exams. ICSC maintains a pool of questions that can be used to generate many different forms of the examinations. For security reason, the examination forms are updated on a regular basis. If multiple forms are in use concurrently, candidates are randomly assigned to a form. Forms are carefully constructed by Prometric in order to minimize variations in difficulty from one form to another. ICSC works with Prometric to use statistical data to evaluate the difficulty of each form and takes slight variations in difficulty based on the particular combination of questions selected into account when the passing score for each form is set. Because questions differ from form to form, and difficulty level may vary slightly, the raw score needed to pass will also vary slightly from form to form. The raw passing score for each form is established by the Admissions & Governing Committee using a Prometric criterion-referenced cut-score study or by Prometric through equating.






Exam Locations


The number of secure test sites has increased to more than 400 globally, increasing convenience and reducing travel time and costs. Candidates will take their exam in a professional, environmentally controlled site managed by our industry-leading exam delivery provider, Prometric. Test centers have a limited number of seats available each day so space can become limited at a given center. ICSC cannot guarantee availability. Therefore, we recommend that you apply and contact Prometric immediately upon approval to schedule your appointment in order to maximize your chances of testing at the location and time of your first choice.

Authorized Prometric Testing Centers (subject to change) can be found in the following markets:

 

Middle East (click for other countries)

  • Abu Dhabi, United Arab Emirates
  • Dubai, United Arab Emirates
  • Manama, Bahrain
  • Amman, Jordan
  • Kuwait, Kuwait
  • Beirut, Lebanon
  • Dammam Men, Saudi Arabia
  • Dammam Women (Al Khober), Saudi Arabia
  • Riyadh Women, Saudi Arabia
  • Sanaa, Yemen

 

Special Accommodations for Testing

ICSC works in partnership with Prometric to ensure that test takers with unique needs have full and equal access to all programs and services. If you have a documented disability that would prevent you from taking the exam under standard conditions, you may request a reasonable accommodation. All test sites are accessible to candidates with disabilities. Applicants requesting accommodation on the basis of a learning disability must also submit a diagnosis of the disability corroborated by psychological testing.

  • 30-days advance notice required
  • Submit requests in writing to certification@icsc.org
  • Accommodation requests are considered on a case by case basis
  • Documentation may be required















Continuing Professional Development


 
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